Our Shipping Policy
How much for shipping?
Please note that the fees below are our standard fees. The exact shippping fees may vary per country and courrier used.
The Netherlands
- Shipping fee € 4.95
- Free of charge for orders from € 50.00
Domestic Plus
- Shipping fee € 6.95
- Free of charge for orders from € 75.00
EU
- Shipping fee € 9.95
- Free of charge for orders from € 100.00
North America
- Shipping fee € 12.95
- Free of charge for orders from € 150.00
Rest of the world
- Shipping fee € 14.95
- Free of charge for orders from € 150.00
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Can I cancel or change my order?
We are committed to process your order the soonest possible in order for us to adhere to our delivery times. If you need to make any changes to your order, please contact us at sales@grandsarra.com before 1 PM CET. We will not be able to make any changes beyond that time.
When will my order arrive?
Orders are processed and shipped withing 24 hours. These are usually delivered within 4-7 working days. The exact delivery day and time may be affected by the the customs of your country and the courier used. For more information on the delivery of your order, please refer to your tracking info.
How do I get my tracking info?
An email will be sent to you once your order has been dispatched. If you did not receive one, please contact us at sales@grandsarra.com.
Are there any additional duties or taxes?
Our products are shipped from The Netherlands and the prizes are inclusive of 21 % VAT. You are therefore not required to pay anything else to us.
However, taxes apply for imported goods/services and are regulated by any country's law. Grandsarra is not responsible for any taxes charged on its products. The amount of customs taxes may vary and depend on policies and tax rates applied per country. Please contact your local customs office for more information.
